At Northbridge Insurance, we understand the importance your customers place on their homes, cottages, and vehicles. In the event of an unexpected loss, trust us to guide them through every step of the claims process and resolve their claim effectively and efficiently.
Northbridge’s claims service has been recognized with the 5-Star Claims Service award for the second year in a row by Insurance Business Canada Magazine (2024, 2025).
Our claims adjusters understand home and auto insurance, drawing from decades of knowledge and experience. Their extensive training and expertise allows them to approach every claim with the precision and care that your customer deserves.
We treat your customers with the empathy, transparency, and direct communication they need during a stressful time. We make sure they feel valued and not simply like a task to complete, guiding them through the claims process from start to finish, so they know what to expect and when to expect it.
We prioritize doing what’s right for your customer. Through our service commitment and innovative solutions, we aim to provide the best possible outcomes for them when it matters most. We prioritize their needs and work diligently to resolve claims efficiently and fairly.
We’re committed to not only protecting what matters most to your customers but also supporting their recovery through our exceptional claims service.
No one understands Northbridge Insurance products, guidelines, and expectations better than our own team, which means reduced back and forth for a better customer experience.
We partner with vendors that we know have the expertise to properly carry out the necessary repairs.
We’re committed to the ongoing development of our staff, providing hundreds of technical training hours annually to ensure they have the required skills.
Our customer-focused service standards mean we not only respond quickly to claims but settle them as quickly as possible. We’re committed to handling your customer’s claim from start to finish, no follow-ups necessary.
When disasters hit, our Catastrophe team mobilizes immediately to attend the affected areas, fully prepared to carry out onsite inspections and get the claims process started.
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