we | CLAIM
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Trust Northbridge Insurance to support your customer's business and resolve their claims effectively and efficiently, so you can focus on growing your own.
Northbridge’s claims service has been recognized with the five-star claims service award for 2024 by Insurance Business Canada Magazine.
Industry expertise
Our commercially focused claims adjusters have sector expertise and access to tools not available to independents. Their understanding of sector-specific complexities and challenges allow them to deliver tailored claims handling, to help ensure a swift recovery of customer’s operations.
Human connection
We treat customers with the empathy, transparency, and direct communication they need during a stressful time. We make sure they feel valued and not simply like a task to complete, guiding them through the claims process from start to finish, so they know what to expect and when to expect it.
Outcome focused
We prioritize doing what’s right for customers. Through our service commitment and innovative solutions, we aim to provide the best possible outcomes for customers when it matters most to them. We prioritize customer’s needs and work diligently to resolve claims efficiently and fairly.
What’s different about our claims experience?
We’re dedicated to not only helping protect your customer’s business but also supporting their recovery and growth through our claims service commitment.
With six offices coast to coast, we have expertise in each province’s insurance regimes, tort practices, and legal environment.
No one understands Northbridge Insurance products, guidelines, and expectations better than our own team, which means reduced back and forth for a better customer experience.
Our customer-focused service standards mean we not only respond quickly to claims but settle them as quickly possible. Often our field team can even provide field drafts to customers on the first visit.
We partner with vendors that we know have the expertise to properly carry out the necessary repairs.
When disasters hit, our catastrophe team mobilizes immediately to attend the affected areas, fully prepared to carry out onsite inspections and get the claims process started. We’ve embraced the latest technology to enable our claims adjusters to expedite the administrative and settlement process in field when it matters most.
We’re committed to the ongoing development of our staff, providing hundreds of technical training hours annually to ensure they have the required skills.
We’re committed to handling your customer’s claim from start to finish, no follow-ups necessary. Leaving you with the time to focus on your other priorities.
Our claims adjusters have extensive experience in cross-border trucking and cargo claims with a clear understanding of state-by-state jurisdictional differences.
re | COMMENDATIONS
Don’t just take our word for it, here’s what our customers have to say:
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